When the stakes are high, opinions clash and emotions run high you are in the middle of a crucial conversation. The sort of conversation you'd rather avoid. The outcome, however, may make or break relationships and the future of your organization. These crucial conversations form the basis of success and are often underestimated. Learning the skills for a crucial conversation is definitely worth your while. In business and private life...

• duration: four hours
• methods:
  - theory
  - role play and video examples 
  - advice on your next crucial conversation
• materials: reader and book